Health and care providers across the county are being asked to sign up to the national dignity challenge. The challenge is based on premise that all people have a right to receive high quality care services that respect people’s dignity. Organisations and groups that sign up to the challenge have to make sure the services they provide reflect ten key principles* and that people using those services know who to speak to if they are not happy with the service they receive.
Helen Coombes, acting chair of the HSAB, said: “The county is currently seeing a major transformation in the way that health and adult care services are being provided. People are at the heart of all the current change so it is really important we make sure they are treated with the dignity they deserve. The key principles include making sure people have choice and control, get the service they want, are listened to and are able to speak out if things don’t go right for them.
“Herefordshire has some excellent providers, who employ experienced professionals and deliver much valued services to those who need them but we can do more. Asking them to sign up to the challenge helps to keep some of the key principles we all value so much in the spotlight.”
To make sure the challenge is taken up, the Herefordshire Safeguarding Adults Board is building an expectation of compliance into all it contracts. It is also asking health and care organisations to display the attached dignity challenge poster in a public place and make sure everyone who receives their services has access to the dignity challenge leaflets.