The public’s views on Herefordshire’s highways and transport services will again be compared with others across England, through the National Highways and Transport Public Satisfaction survey.
Herefordshire Council is one of 78 Local Authorities to sign up to a standardised survey that will ask members of the public exactly the same questions, whether they live in Herefordshire, Hertfordshire or Hull.
The survey, which is being run for the seventh year enables local authorities to compare results, share in best practice and identify opportunities to work together in the future.
The questionnaire will be sent to a minimum random sample of 3300 Herefordshire residents in June, followed by a reminder, with local and national results to be published in early October. Since the survey is based on a sample, residents that receive a copy are being urged to take part.
Residents that receive the questionnaire can complete the survey on line if they prefer, a short URL link will be printed on the front of the questionnaire and they will be required to enter a code before completing the questionnaire.
The results will enable us to find out what people in this area think about these important services. This will provide one of several ways Herefordshire Council can assess how it is performing and which services to prioritise, and to improve.
Clive Hall, head of highways and community services at Herefordshire Council, said: “There are clear benefits to conducting a public survey in this way. As well as providing excellent value for money, it also enables everyone involved to identify areas of best practice and spot national, regional and local trends. This is not about producing a league table to champion one geographical area over another; it is about understanding customer views better and working together to deliver the best possible outcomes for local residents.”
Councillor Paul Rone, Herefordshire Council’s cabinet member for transport and roads said “I would urge anyone contacted to take part in this survey to ensure they have their say so the views of Herefordshire residents can be heard and responded to.”