Skip to main content

Military charities helpdesk extends its reach

The successful military charities helpdesk has extended its reach to two new locations in Herefordshire.

The first helpdesk opened in July 2013 in Franklin House, Hereford and following its success, two new helpdesks are now open in Leominster and Ross-on-Wye Library and Customer Service Centres.

The helpdesks form part of the county’s Armed Forces Community Covenant and are jointly run by military charities SSAFA and The Royal British Legion.  They are staffed by volunteers with an understanding of the possible problems facing those who are serving or have served in the armed forces.

They offer a face to face service, where serving and ex-service personnel and their families can not only access support from military charities, but also be signposted to different types of information and assistance offered by other organisations, including Herefordshire Council.

The Hereford helpdesk has helped over 130 individuals and families with a range of support for a variety of needs, including homelessness, pensions and priority debt.

Councillor Peter Sinclair-Knipe, chairman of the Civilian Military Task Group, which delivers the Herefordshire Armed Forces Community Covenant, said: “We have found there is an increasing need for serving and ex-service personnel and their families to have access to a wide range of information and services and our aim is to give them a clear route to that support.  It can sometimes seem as though there’s a minefield of administration to cross before any solutions or help can be accessed and we aim to help clear that pathway.”

SSAFA and The Royal British Legion are continually looking for volunteers to assist with the helpdesks, including caseworkers, ambassadors and administrators.  If you would like to get involved and help the charities, please call (Freephone) 0808 8028 080.

The helpdesks are open:

Hereford - Every Tuesday and Thursday - 11am to 3pm

Leominster - Every Tuesday - 10am to 2pm

Ross-on-Wye - Every Monday - 10am to 2pm

Tags: Community and living, Your council