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Easier, quicker access to health and social care information and advice

Herefordshire residents will find it easier to access information about health, social care and community activities, as the council has awarded a contract to Services for Independent Living (SIL) to provide a new information, advice and signposting service.

The council already provides information, advice and guidance to Herefordshire residents.  In line with Care Act requirements, the council wants to make this much better and broader so that it embraces all activities and services that help people live independently, not just those provided by the council. 

As a result, the council tendered for a new information, advice and signposting hub to help people find what they need either online, by making a phone call or by dropping into the city centre hub and talking to someone face to face. 

Helen Coombes, director for adult and wellbeing at Herefordshire Council, said: “We are delighted to announce that SIL has been awarded this three year contract. SIL is a local charitable organisation with a strong track record of providing valuable advice and support to adults on a range of issues, particularly around health and social care. 

“We have a real opportunity to embrace some of the brilliant work that our strong, resilient communities and networks already provide for people across the county. At the heart of all this is a drive to improve people’s quality of life by helping them make choices and take control of their lives.

“We are looking forward to working with SIL and providing access to more people, including those who purchase services directly, on a broader range of activities and services so that we can make Herefordshire a vibrant and exciting place to live in.”

Euan McPherson, Chief Executive of Services for Independent Living, said: “This is an exciting service which will help Herefordshire people find the right support to help them maintain their independence and engage in their local communities”

“We are delighted the contract has been awarded to a local charity and look forward to working with the local authority and other organisations to create a service that meets the needs of the Herefordshire population.”

Work will begin on developing the new information, advice and signposting hub straight away so that it is up and running in the summer.

Backing the hub will be a new web-based system that will collate information and make it easier for customers to find what they are looking for quickly: an announcement regarding which company is to provide this element will be announced next week.


Tags: Health and social care