Since it was established, Hoople has delivered significant savings to the council and has secured business from a range of other customers. Hoople has also successfully developed a positive and customer focused staff culture which has contributed to the company’s success.
Last July the council’s cabinet agreed recommendations to work with Hoople to ensure the company can go from strength to strength and continue to deliver value for money back office services to the council and other customers whilst also helping to support the local economy.
Since then, the council has been working with the Hoople Board and its Interim Chief Executive to develop a clear business strategy and implementation plan to ensure improved service delivery and the continued success of Hoople. The next steps in taking this work forward are due to be considered by the council’s Cabinet Member for Corporate Services next week.
The proposals have been developed jointly with Hoople and will see new governance arrangements put in place and the delivery of efficiency targets totalling almost £2million over the next four years. Hoople’s refreshed strategy will focus its efforts on supporting public services organisations across Herefordshire and beyond, continuing to deliver high quality, value for money services as well as helping its customers successfully tackle a range of significant challenges.
Councillor Patricia Morgan, Cabinet Member for Corporate Services said: “I am grateful to the Hoople Board and Interim Chief Executive for the positive way they have worked with us over the past six months to ensure the future success of the company. I look forward to working with the company in future to ensure that the council continues to receive quality support services at the right price. I am also pleased that the proposals will provide Hoople with a sound platform from which to continue to provide quality services to a wide range of other customers, including schools, within Herefordshire and beyond.”